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FAQs

Most of your questions can be answered here, but we welcome your emails and phone calls too. Please contact us if there's anything else we can help you with.

What are the dimensions of the Lunch Container?
9.38" x 6.1" x 2" Compartment capacities: Large section - 2.5 Cups, Smaller section - 3/4 cup, Smallest section- 1/2 cup. The inside of the largest compartment is approx 4.5" x 5" inches and 1.75" deep. An oversize sandwich will fit if you cut and overlap as necessary.

What are the dimensions of the Lunch Bag?
9” x 6.5” x 6.5” (the sides flex out a bit to hold the container securely and without wiggle room, ensuring that the container does not shake around in the bag, thereby keeping the food stabilized). Up to 3 containers will fit in one lunch bag.

What are the dimensions of the Mini Dipper?
Each leak-resistant container is 2 in x 2.5 in x 1.5 in. They each hold 2.5 fl oz / 75 ml. Dishwasher, fridge, and freezer safe. NOT for use in microwave. Mini Dippers nest when not in use. They fit into the large and medium compartments of our lunch container.

Are the lunch containers safe for the microwave, freezer, and dishwasher?
Yes, yes, and yes.
Our plastic lunch containers are FDA-approved for microwave use. They are made with the highest grade polypropylene plastic (#5), a plastic that will not leach harmful chemicals when heated or cooled. More info
HERE.
Freezing is absolutely fine. Just like any other container though, be sure to leave room in each compartment for expansion. Food expands while freezing, and this could lift the lid off while in the freezer. Also, if the frozen food is stuck to the lid, it's best to allow the food to thaw somewhat before attempting to remove the lid. The lid is a rigid plastic and if you try to remove it with force, it could snap if, indeed, it is stuck to the frozen food.
Clean your containers in your dishwasher. They are top and bottom rack safe, but keep them away from the heating element. It's best not to push them haphazardly between other dishes because, with forceful agitation of water, the edges may crack if wedged too tightly between other items.

How durable are your lunch containers?
EasyLunchboxes containers are made from BPA-free, FDA-approved, food-safe polypropylene (#5). They are safe for refrigerator, freezer, microwave, & dishwasher. Our containers are much sturdier and last quite a bit longer than flimsy reusable/disposable containers.

  • Click HERE for an EasyLunchboxes vs. Ziploc comparison.
  • Click HERE to read how long EasyLunchboxes last.
  • Click HERE for best care tips to keep them good as new.

At $13.95/$3.48 a container (US) for four containers, if used daily, this is a great value for many months of use. As with all hard plastics, cracking may eventually occur. Our soft-sided cooler bags will protect the containers and help prevent breakage. This is why we recommend that you use our custom-fit, cushioned coolers to protect the lunch container. Other lunch bags may be ill-fitting or too hard. If dropped while in the wrong type of cooler, the container or lid may become damaged. Should you ever notice any sharp edges, please stop using, to prevent injury to little fingers. Consider purchasing an extra set to have on hand.

Are the lunch containers leakproof?
No. They are not leakproof. Although Easylunchboxes containers hold food securely, they are not designed to be leakproof, and we don’t recommend putting really wet food or liquid into any of the compartments. For a compartmentalized container to be completely leakproof, this would require carefully sealing all of the compartments, every time. We have found that most children are not able to do this consistently, and if you send such a container to school properly sealed, it may not come home that way; leftovers could be dripping out everywhere.

  • Click HERE for a little something you can try for thicker foods like yogurt.
  • Use our leak-resistant Mini Dipper containers for runny sauces and dressings.

Do your lunch containers fit into other coolers?
Yes. Please read more about that HERE.

Can I purchase the lids or container bottoms separately?
No. Because our fulfillment center does all the shipping and order processing, each item has to be stored, bar-coded, and categorized as a separate product. In order to keep costs down, the container sets are manufactured/packaged together as a set. Therefore, we don't offer just lids or just container bottoms as a separate product due to all the extra costs that would incur.

Why aren't the lunch containers sold in a five-pack, one for every day of the school/work week?
They're sold in packs of four because most people don't pack 5 lunches ahead of time. Typical families have 2 kids or 2 parents that take lunches to work and so that would be 2 packed for lunch, 2 that can be in the dishwasher. Obviously, there are a myriad of combinations and different preferences, but we chose to offer them in a 4 pack, keeping the total purchase price lower, and the amount even.

How do I clean the lunchbag?
Remove odors from a lunch bag by placing inside, a plate w/a slice of bread that has been soaked in white distilled vinegar. Zip and leave overnight. Our reusable lunch bags can be wiped clean with a damp or soapy cloth, inside or out. Even put them in the washing machine (place in a mesh laundry bag and wash w/cold water/'delicates” soap/gentle cycle/air dry). They come out great!

Are your products food safe?
We are very proud of our products’ safety ratings. We have ensured that all the materials used in our containers and bags are food and child safe and even pass strict FDA requirements! Easylunchbox products contain NO Lead, Vinyl, PVC, Phthalates, or Bisphenol A (BPA). Click HERE for more about our product safety info.

How do you ship your products?

  • Within the USA or Canada: For FREE or low-cost shipping rates, we recommend that you order from one of our Amazon stores
  • Outside the USA or Canada: Amazon.com ships EasyLunchboxes worldwide. Standard international rates apply, but Amazon's rates are lower than via our shopping cart.
  • If you are in Australia, click HERE.

If you order via our website shopping cart, In many cases, the least expensive way to send your package is via the US Postal Service (USPS). Orders under 13 oz. - $2.95 FLAT RATE via USPS first class mail. Orders over 13 oz. - $8.95 FLAT RATE shipping via USPS Priority Mail.
USPS Mail option only to PO Boxes, APO, FPO.
USPS for International service and shipments outside the continental United States. (Flat rate options do not apply).
You will see shipping options/costs during your checkout process.
All EasyLunchboxes products ordered through our shopping cart are shipped from our warehouse located in Lexington, KY (40511). Most orders will ship the business day after you place your order. International orders ship within 2-4 days. Orders do not ship on weekends or holidays. Your order should arrive within 4-7 business days after placing it. International orders can take up to 30 days to arrive, but most reach their destination within 2 weeks or less.

Please see our complete shipping policy.

Do you ship to International Destinations?
Yes. Easylunchboxes.com does ship orders to most international destinations. If your country appears in the shopping cart country drop down list, then we do ship to your country. You can see how much shipping will cost by filling in your order and address. The cart will calculate. Order will NOT be final until you click “finalize order.” Please see our shipping policy.

Can I order by phone or mail if I don't want to order online?
Of course! Your Easylunchboxes.com online purchase is extremely safe and risk free. You may order by check via our website and mail the check in with your emailed order receipt. When we receive your payment, we will ship your order. You may also call and place your order by phone. Toll-Free: (800) 867-9229 or (818) 703-0313.

Do you charge sales tax?
Orders placed within the states of CA (our business office) and KY (our fulfillment center) are subject to sales tax.

How do I check status on my order?
It is possible for you to check your order status by using the link that was provided in your confirmation email. For more details on this, please see our track your order page.

How can I change an order?
Please contact us as soon as possible if an order needs to be changed. If your order has already been processed and shipped, it cannot be changed. In this case you are responsible for all applicable charges on returned products.

How can I cancel an order?
Please contact us as soon as possible if an order needs to be canceled. If your order has already been processed and shipped, it cannot be canceled. In this case you are responsible for all applicable charges on returned products.

What if I’m not happy with something? Can I return an order?
Yes. Please see our return policy.

I tried to place an order through the shopping cart and I keep getting an error.
Generally, things go smoothly, but in some cases, particularly with international orders, errors can occur. Usually this has to do with the address verification system. You have to use the billing address associated with your credit card. And you must spell the address in the same way that it displays on your credit card bill. For example, if you put “rd.” instead of “road,” these little things can cause a rejection. If this is the case please email us your order, or even call us directly. We are happy to process your order for you. The dial country code for the U.S. is 001. Please make sure your email address is valid and it is an email address that you check often.

Do you offer discounts?
We offer 15% and 25% discounts for large quantity orders (some restrictions apply).

Do you sell EasyLunchboxes wholesale/at a discount/to co-op groups?
No. We do not sell at wholesale to stores, co-ops, or through distributors so that we may focus all our attention and resources on our retail customers. Please visit our Quantity Discount page if you would like to buy EasyLunchboxes in bulk.

Can I find Easylunchboxes in stores?
No. EasyLunchboxes are only available online.

Where are your products manufactured?
Our products are manufactured in China. Production, quality-control and safety standards are strictly overseen and adhered to. Please click here to see the our FDA-approved safety documentation.

Can you tell us more about your company?
Please see our About Us page.

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Copyright © 2009-2014 EasyLunchboxes.com
P. O. Box 571314
Tarzana, CA 91357-1314 USA
Tel: 800-867-9229 (toll free) or 818-703-0313
email
www.easylunchboxes.com